Some customers report signing up for the service based on a low monthly rate but are charged for a non-refundable yearly or a lesser term subscription up-front. “ Complainants generally allege that the company automatically renews memberships and debits accounts. In its FAQ section, the site describes this feature as follows: "'Who's Searching For You' will reveal the listed names of the specific users who have performed a search using your first and last (current or maiden) names and your age range within 5 years of your listed date of birth and is still saved in their Search History'.īy late 2010, the rating had gone to 'A+', and the following summary and analysis of customer complaints and company responses was given:
The BBB was concerned that the company used misleading advertising practices by e-mailing customers advising them that people 'may' be searching for them, and offers them to become paid members to find the identity of any people that may search for them in the future. Members are required to cancel prior to the initial anniversary date to avoid continuing annual charges to their credit cards.Ĭomplaints from customers not resolved in a satisfactory manner caused the Los Angeles Better Business Bureau to rate 'F' in late 2008. In this sales strategy, customers agree to pay for services unless they cancel within a specified period of time. This company practices what the Los Angeles Better Business Bureau (BBB) calls "negative option cancellation". THEY CHANGE THE NAME OF THEIR COMPANY EVERY FEW YEARS TO TRY A RID THEIR NEGATIVE IMAGE MAKE YOUR COMPLAINTS TO THE BBB OF CALIFORNIA (SOURCE WIKAPEDIA):
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